Refund policy

Refund & Return Policy (USA)

At Qevix, we are proud to provide premium-quality products designed for everyday use, style, and functionality. Your satisfaction is extremely important to us. If you are not completely satisfied with your purchase for any reason, we offer a straightforward, transparent, and hassle-free return process.

1. Return Window

We proudly provide a 30-Day Return Policy. This allows you to request a return within 30 days from the date your order is delivered. Unfortunately, once the 30-day return period has expired, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a successful return, your item must meet all of the following requirements:

The item must be unused, unworn, and in the same condition as when it was delivered.
It must be returned in its original packaging.
All original tags, accessories, and informational inserts must be included and remain intact.
A valid proof of purchase or order confirmation number must be provided.

Please Note: Returns that do not meet these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We are committed to maintaining fair and transparent return policies for every customer.

Defective, Damaged, or Incorrect Items:
If the product you receive is damaged, defective, or different from the item you ordered, Qevix will cover 100% of the return shipping cost. A prepaid return shipping label will be provided, and you will be eligible to receive either a full refund or a free replacement.

Customer Remorse / Change of Mind:
If you choose to return a product because you changed your mind, selected the wrong size or style, or no longer need the item, the customer is responsible for paying the return shipping costs.

4. Restocking Fees

We value every customer and strive to keep the return process as affordable as possible. Therefore, Qevix does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is quick and easy. Simply follow the steps below:

  • Step 1 – Contact Us:
    Email support@qevix.shop with your Order Number, the reason for your return request, and clear photos of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions:
    Our customer support team will review your request and respond within 24 hours with return authorization and further return instructions.
  • Step 3 – Ship the Item:
    Carefully pack the item in its original packaging and send it to our official return address:

Qevix Returns
3503 W Alberta Rd, Edinburg, Texas 78539, United States

6. Refunds Process

After we receive and inspect your returned item at our facility:

  • We will notify you by email regarding the approval or rejection of your refund.
    If your refund is approved, the full amount will automatically be returned to your original payment method.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to process and post the refund to your account.

7. Exchanges

The fastest and most efficient way to receive the item you want is to:

Return the original item by following the return process above.
Once your return has been accepted, place a new and separate order for the product you wish to receive.

8. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personalized, engraved, or custom-made products.
Products identified as "Final Sale" at the time of purchase.
Need Help?

If you have any questions or need assistance with your return, our support team is always available to help. Please contact us.